The saga continues here. Received this update yesterday:
and here is my response back:
Hey Tim. I just received this from the utility company:
As you may be aware there are nationwide supply chain shortages of materials in multiple industries, which is affecting Public Service’s territory. Specifically, the Company is experiencing a temporary shortage of solar net meters due to supply chain issues with meter vendors outside of the Company’s control. However, Public Service received a shipment of new meters during the week of December 6, 2021 and is taking action to reprogram existing meters to function as net meters until the new shipment arrives. Due to this shortage, there may be solar meter install delays beyond the internal timeframe of 20-business days from the meter request date. The Company apologizes for any inconvenience a potential delay may cause its mutual customers.
I will let you know when I get more information I apologize for this delay, this is crazy!
and here is my response back:
Ok thanks, but that doesn’t really say anything. In fact, it’s pretty much the same email they sent last month. What is the date for our new meter?
Also what kind of credit can I expect to receive from Xcel energy? We paid double in October, due to our old meter charging us for power running in both directions most of that month. And now we’ve gone all of November, and presumably all of December, without the use of our solar system, caused by their inability to manage their supply chain. I don’t want an apology for the inconvenience, I want my money back for October and a credit towards November, December, and at this rate next year, as long as it takes them to get their meters.
We also committed to this system in May, with the expectation that it would be operational in September. Xcel owns all of those delays- from the initial approval process through the meter installation. I can’t be your only customer with this feedback asking these questions, curious to hear their response thank you.