I left century link about a year ago. I swear I would have done something nasty to them if we hadn't figured out something different. Total apathy on their part, it's like they know the copper laid in the 70's is garbage and have zero desire to fix it because it is antiquated architecture that will never make them money again. They have no reason to invest in its repair or upkeep. And, living in the mountains the junction boxes are always getting destroyed by plows and phone lines on pole are always getting whipped around and disconnected, and snow melt always finds the ridiculous connections they call adequate. I literally traced my own f'ing phone line through the neighborhood and fixed no less than 4 connections that were abysmal. That's AFTER they made ME replace the buried line to the house, then said I did it wrong and literally threw on across my lawn. it was like that for 3 years. no change.
Our best was 4mbps with more like 2 regularly and a ridiculous amount of noise with almost constant interruptions due to that.. Dispatched people all knew it sucked and would just try to find work arounds by using different lines or re-doing connections and it never got better. None of that is even considering that the actual service was down a lot and unreliable. The amount of anger and frustration they caused me was indescribable.
Anyhow we ended up building a network of radios and antennas in our neighborhood that allows us to get service from an antenna in the canyon served by fiber and in town on the hospital where we have a fiber backup..
Sure I had to fund the installation of an antenna on our neighbors mountain and actually build it all with a poured concrete base and hundreds of feet of buried power and solar backup, impossible to hammer in ground rods, wind, cold, lightening... but it was worth it. Also fortunately one of the neighbors is the brains behind it all and masterminded it. I just helped build the big stuff out. It wasn't my idea and we benefit from his desire to see high speed internet in rural areas.
Now we have reliable gig service and I did not know how much it would change our lives but it is night and day. Especially with two of us working from home every day.
We considered starlink but figured what we did would be easier to manage and control since we built it all.... plus we knew it'd be faster.. so far so good....