This!
I'll jump in just to say that Corwin Toyota in C/S has been my parts supplier for years. They know me by name and give me a discount without me asking. Always super nice at the counter. However, about 6 months ago, the parts folks I know moved to the back for wholesale orders. I still order with these folks via phone or email and I highly recommend Melanie and Charlie as my local part professionals.
The new front counter guys have always rubbed me the wrong way and come off like they don't give two f's about how your day is going. I don't want my butt kissed but a simple smile goes a long ways in customer service. I only pickup and pay for parts with the new zombie counter guys so it's not that big of a deal. It's just kind of sad that the norm nowadays.
