KC Masterpiece
Hard Core 4+
- Joined
- May 4, 2019
- Messages
- 2,255
My windshield had quite a few cracks and started squeaking pretty loudly. Turns out the top was separating from the body, did some research and looks like the last time it was replaced by the PO no adhesive was used. Lucky I didn't have a leak.
Took it to Safelite in Frisco this morning for a replacement. Talked to the tech who seemed to be a great guy. After reading on MUD about how many issues people have following a replacement I was one of "those guys" that showed up with the FSM pages on the replacement procedure. The tech seemed happy to have them and promised me they would follow them.
A few hours later I go back to pickup the LC. First I was informed that no adhesive was used in the entire process, and the Toyota FSM was outdated and incorrect.... Then they took me outside to show me the paint damage on the hood (down to bare metal) that happened when they "Kicked the old winshield out". At least they offered to pay for a respray of the hood which will take care of some other rock chips I had. They also did a very poor job of resenting the interior gasket around the headliner and a pillar covers....
Maybe I wont develop any leaks since I never had an issue before and no adhesive was used but I am still going to do a good hose test in the next few days. Overall I am not very pleased with their level of service. Went with them for the nationwide warranty and already regretting it. If a leak develops I am going to request that they pay for another shop to do the install. Should I give Stevenson a call or is there a better option in the area?
Took it to Safelite in Frisco this morning for a replacement. Talked to the tech who seemed to be a great guy. After reading on MUD about how many issues people have following a replacement I was one of "those guys" that showed up with the FSM pages on the replacement procedure. The tech seemed happy to have them and promised me they would follow them.
A few hours later I go back to pickup the LC. First I was informed that no adhesive was used in the entire process, and the Toyota FSM was outdated and incorrect.... Then they took me outside to show me the paint damage on the hood (down to bare metal) that happened when they "Kicked the old winshield out". At least they offered to pay for a respray of the hood which will take care of some other rock chips I had. They also did a very poor job of resenting the interior gasket around the headliner and a pillar covers....
Maybe I wont develop any leaks since I never had an issue before and no adhesive was used but I am still going to do a good hose test in the next few days. Overall I am not very pleased with their level of service. Went with them for the nationwide warranty and already regretting it. If a leak develops I am going to request that they pay for another shop to do the install. Should I give Stevenson a call or is there a better option in the area?