Thank you to all that have responded. Yeah it sucks to say the least with what happened and like Treeroot said it really was no fault of my own, just a huge excuse. Anyway this will allow me to move on, branch out and move forward. Thanks again to anyone that is able to help, I have had the chance to meet and wheel with many of you and have learned how close the Cruiser community really is.
some of you asked about my skills, this should help a little:
Ian W. Stearns
ian.w.stearns@gmail.com
OBJECTIVE
A technical position in an organization seeking an individual with an extraordinary record of problem
solving and enthusiastic customer and internal relations.
CERTIFICATES
Avaya Certified Associate - IP Implementation
Converge Technology Professional
EXPERIENCE
System Application Specialist, Avaya Inc, Westminster, CO 2005-2007
Supporting technicians and customers with technical troubleshooting and basic administration of features G3R,
G3SI, X75, DefinityONE complete convergence product line: S8700, S8710, S8300, S8500 and all supported
Media Gateways, G700, G350, G600, G650, G250, P330, P333T Cajun and related hardware circuit packs
and power. VOIP and IP connectivity, IP Agent, IP Softphone, Interaction Center 6, Firmware and Software updates,
IA770 ‘Chia’, Intuity Audix, Definity Audix, Using Exceed and utilizing MST tracing and Phoenix Test set
tools.
System Support Specialist, Avaya Inc, Westminster, CO 1998-2005
Troubleshooting with customers on the Definity G3SI, G3S, X75, Guestworks PBX systems, hardware and
feature troubleshooting , using Maestro ticketing system, time management, Definity Extenders, Paradyne
Channel Service Units.
Video Conferencing, Tek Systems (Contracted to Lucent Technologies) Westminster, CO 1998-1998
Provide video conferencing capabilities for large customers such as Merril Lynch, scheduling and technical
troubleshooting of PicTel equipment and maintenance of ISDN facilities.
Customer Telecommunications advocate, TeleTech, Thornton, CO 1997-1998
Remote troubleshooting of residential phone lines for Bell Atlantic, New Jersey. Worked with Central Office
technicians to maintain and service. Customer record corrections.
EDUCATION
ITT Technical Institute , Aurora, CO
Electronics Engineering
Westwood College, Denver, CO
Network Engineering and Management
SKILLS
Computer Network administration and design, Linux, Unix, Windows 3.1 to Windows XP, DOS, Apple
Macintosh OSX, Cisco Routers, Wireless routing, Cajun P330 administration, Communication Manager
Application, Exceed tools including MST traces, CSU’s ISDN-PRI administration and troubleshooting, database
administration, basic HTML code/website design, Adobe Photoshop, Adobe Illustrator, Adobe PDF, Word-processing,
10-key, Definity Extenders 857/856, 1101/1100, 2101/2100, Rack Mount 3000 and 6000, Data Modules
8400B, Data recovery, PC design and engineering, circuit board design, electronic component theory,
advanced electronic fundamentals